Case Study: Cognizant achieves 94% contractual-obligation compliance and digitizes contracts covering 82% of revenue with Icertis Contract Intelligence

Cognizant Digitizes Contract Management, Transforms Global Consulting Business

Cognizant, a global professional services firm with 260,000 employees, had outgrown a paper-based, manual contract process that was slow, error-prone and risked missed service‑level commitments across thousands of client agreements. Business leaders needed a centralized way to monitor thousands of obligations while still empowering front-line teams closest to customers.

They implemented the Icertis Contract Intelligence platform as a centralized, automated repository and self‑service system, giving executives and field teams real-time visibility into contract risk and obligations. The solution digitized contracts covering over 80% of revenue, archived tens of thousands of agreements, and drove obligation compliance above 90% (94% for obligations managed on ICI), all delivered by a small implementation team.

Cognizant

Frank Marty

Global Head of CLRM