Case Study: Central City Concern achieves stronger compliance oversight and faster contract turnaround with Icertis Contract Management (ICM)

Central City Concern uses Icertis to help fight the battle against homelessness, poverty, and addiction

Central City Concern, a Portland nonprofit serving about 13,000 people with housing, healthcare, recovery and employment services, struggled to manage thousands of grants, leases and vendor agreements stored on a local server. With contract content unsearchable, the organization had difficulty surfacing funder obligations, demonstrating proper use of funds, and maintaining compliance with diverse state and federal regulations.

By implementing the Icertis Contract Management platform, CCC digitized contracts, added eSignature and advanced search, and set up automated alerts for expiring funding agreements. The change cut contract turnaround from hours to minutes, provided full visibility into obligations and history, improved compliance oversight and fiscal transparency, and helped the nonprofit proactively renew funding to protect and grow its programs.

Central City Concern

Cherlyn Bryans

Contracts Manager