Case Study: Leading Automotive Service Provider achieves streamlined, automated fleet sales and rebate processing with Icertis

Automotive Service Provider Overhauls Fleet Sales Processes with Icertis

This family-owned automotive service provider operates in 32 countries and supports A-brand manufacturers such as VW, Caterpillar, MAN, Audi and BMW. Its fleet sales team managed complex B2B contracts that tied rebates and bonuses to purchase volumes and exclusivity, but processes were largely manual, dealers lacked real-time access to agreements and pricing, order fulfillment and claim settlement were slow, and IT systems were fragmented.

The company deployed Icertis Contract Management integrated with its catalog, order and dealer systems to automate the end-to-end contract lifecycle and surface unmatched orders for intervention. The solution (managing 2,000+ active agreements and thousands of daily transactions) delivered faster, more accurate discounting and rebate processing, reduced leakage and disputes, sped claim settlements, improved dealer satisfaction, and lowered operating costs with stronger governance.