Case Study: Airtel achieves streamlined global contract management and SLA enforcement with Icertis

Airtel Improves Supplier Contract Compliance

Airtel, the world’s third-largest mobile provider with operations in more than 20 countries, faced a fragmented, manual approach to managing complex, multilingual contracts for outsourced critical operations. Without standardized templates, a central repository or organization-wide visibility, the company struggled to enforce approval policies and SLAs—putting infrastructure, revenue and customer experience at risk.

Icertis delivered a rapid, enterprise-wide multilingual contract management platform that standardized clause libraries and templates, introduced rules-driven selection, centralized contracts with analytics and reporting, and enabled SLA capture, monitoring and custom alerts. The solution was implemented at headquarters in months and rolled out across 15 countries, managing 450 new strategic contracts in six months, reducing cycle times, improving visibility and compliance, and enabling proactive SLA enforcement.

Airtel

Moti Gyamlani

Director of Global SCM