Case Study: Wyndham Capital Mortgage cuts costs, scales rapidly and boosts loan quality with ICE Mortgage Technology's Encompass

Wyndham Cuts Costs, Boosts Quality with Encompass

Wyndham Capital Mortgage is a Charlotte-based online lender that has grown from a home-based lead shop into a $1.5 billion originator licensed in 24 states. Rapid growth, heavier workloads and evolving compliance rules left the company needing a more robust, margin‑improving loan origination solution to keep loans moving efficiently and reduce regulatory risk.

Wyndham implemented Ellie Mae’s Encompass as its technology hub—creating a paperless, eSigned workflow, more than 500 automated business rules, integrations and Encompass Compliance Service. The result: major compliance cost savings (Douglas cites savings in the hundreds of thousands), faster processing, improved loan quality and borrower satisfaction, and scalable operations that grew the team to 130+ employees while reducing errors and investor buybacks.

Wyndham Capital Mortgage

Jeff Douglas

CEO