Case Study: Waterstone Mortgage cuts delivery-to-purchase time and suspensions with ICE Mortgage Technology's Encompass Data & Docs Solution

Waterstone Mortgage speeds loan delivery-to-purchase with Encompass Data & Docs Solution

Waterstone Mortgage, a Pewaukee, WI lender originating roughly $2.5B annually, needed to shorten the time between loan delivery and investor purchase and reduce frequent post-closing manual work and suspensions that tied up warehouse lines and staff time.

By adopting the Encompass Data & Docs Solution to enable system-to-system delivery to its investor, Waterstone moved from manual packaging to a click-to-ship workflow. In four months the company cut suspension rates (from about 50% to roughly 35%), sped delivery-to-purchase by four days (from 9.74 to 5.40 days), eliminated many custom forms, boosted first-pass sales and staff productivity, and lowered operational costs while improving accuracy.

Waterstone Mortgage Corporation

Thomas Knapp

Chief Information Officer