Case Study: Waterstone Mortgage Corporation achieves real-time Fair Lending reporting and faster analytics with ICE Mortgage Technology’s Encompass Data Connect

Waterstone Mortgage launches innovative business intelligence initiatives with Data Connect

Waterstone Mortgage, a Pewaukee-based lender originating about $3B in loans annually, needed a faster, more detailed way to produce Fair Lending and pricing-exception reports. Their prior process pulled data from Encompass Smart Client and multiple third-party sources, was time-consuming, put load on Encompass, and only produced historical snapshots with limited drill-down—so expanded HMDA data in 2018 prompted a move to real-time reporting.

By adopting Encompass Data Connect, Waterstone now extracts up-to-date Encompass data without performance impact and delivers a real-time Fair Lending and Pricing Exceptions dashboard in their BI tool. The solution provides drilldowns by exception, reason, geography, branch, loan originator and MSA, saves months of manual effort, speeds data access, improves visibility and compliance oversight, reduces regulatory risk, and is being extended to monitor loan defects and broaden access across the organization.

Waterstone Mortgage Corporation

Tom Knapp

Senior Vice President