Case Study: VanDyk Mortgage Corporation achieves increased loan officer productivity and mobile access with ICE Mortgage Technology (Encompass)

VanDyk Mortgage and Atlantic Home Loans leverage Encompass to increase loan officer productivity

VanDyk Mortgage (Grand Rapids, $1.4B annual loan volume) and Atlantic Home Loans (Pine Brook, $430M annual loan volume) faced a common problem: their loan officers were tied to desks to access the loan origination system, limiting face‑to‑face realtor and customer interactions and slowing responses for credit pulls, applications and rate quotes.

They adopted Encompass mobile access, which securely enables credit pulls, applications and rate checks from phones and tablets with the same templates, business rules and an automatically optimized interface plus PingID two‑factor authentication. The result: higher loan officer productivity and flexibility, faster customer service, measurable new business (including at least nine additional loans reported), and a clear competitive advantage.

VanDyk Mortgage Corporation

Nathan Majchrzak

Branch Manager