Case Study: University Federal Credit Union achieves $103M loan growth without adding processing staff with ICE Mortgage Technology's Encompass

University Federal Credit Union Increases Loan Volume by $103M without Adding Processing Staff with Encompass

University Federal Credit Union (UFCU), a $1.8B Austin-based credit union with 17 branches, needed a single system of record to boost efficiency and originate more loans with fewer people while maintaining low operating costs and strong compliance.

UFCU implemented Ellie Mae’s Encompass Banker to create a paperless eFolder, centralized document management, automated workflows and built‑in compliance checks. As a result they grew loan volume by $103M (from $383M to $486M) without adding processing staff, doubled processor productivity compared with peers, reduced costs, improved visibility and compliance confidence, and can now guarantee 30‑day closings.

University Federal Credit Union

Christine Adams

Sr. Manager Mortgage Operations