Case Study: Union Home Mortgage achieves peak Encompass performance with ICE Mortgage Technology's Encompass Health Check

Union Home Mortgage Keeps Encompass Functioning at Peak Performance with Regular Health Checks

Union Home Mortgage Corp., a Strongsville, Ohio–based lender licensed in 35 states that originated $2.4B in loans in 2016, needed to maintain operational excellence and industry best practices across its mortgage process. Leadership identified the company’s loan origination system (Encompass) as critical to service levels and sought to optimize system performance to support growth and compliance.

UHM engaged Ellie Mae for Encompass Health Checks (2015 and 2016), conducting joint business- and technology-focused reviews that used industry benchmarks and a holistic assessment of configurations, alerts, pipelines and personas. The recommendations—streamlined pipeline views and personas, compliance tweaks, and other technical adjustments—delivered measurable performance improvements, a clear action plan for ongoing optimization, and a stronger relationship with their provider, helping keep Encompass functioning at peak levels.

Union Home Mortgage

Mark Langhans

CIO