Case Study: TruHome Solutions achieves a cost-effective, scalable private‑label mortgage program for 40 credit unions with ICE Mortgage Technology's Encompass

TruHome Solutions Provides a CostEffective Mortgage Option to 40 Private-Label Credit Unions—With Just One Instance of Encompass

TruHome Solutions, based in Lenexa, KS, provides end-to-end mortgage services to 40 private‑label credit unions across 26 states, enabling smaller credit unions to offer mortgage products without in‑house overhead. Their challenge was to find a single, cost‑effective loan origination system flexible enough to support multiple credit‑union personas, distinct workflows and compliance requirements without custom coding.

TruHome implemented Ellie Mae’s Encompass, configuring hierarchies, lender identities, document systems and business rules for each client and building tools like an underwriting tracking form and lead manager to boost efficiency. The result was scalable, compliant operations and measurable growth: partner‑inclusive closed volume reached about $942M in 2014 and topped $1B in 2015, along with improved workflow visibility and a stronger competitive offering.

TruHome Solutions

Jeff Vossen

Senior Vice President of Originations and Operations