Case Study: South State Bank achieves improved efficiency, accuracy and workflow with ICE Mortgage Technology's Encompass Product & Pricing Service

South State Bank Improves Efficiency, Accuracy, and Workflow with Encompass Product & Pricing Service

South State Bank, a Charleston-based community-focused bank with $11B in assets and a $2B annual loan volume, struggled with an outdated, manual pricing process—daily uploads of a 21‑page rate sheet and manual checks across multiple investor guides—which made it hard to get reliable, timely pricing and ensure loans met investor guidelines.

By adopting Encompass Product & Pricing Service and integrating it with Encompass, South State automated rate delivery, pulled loan‑level price adjustments, and layered program rules to enforce investor requirements. The change eliminated manual rate maintenance, sped up loan officers’ access to accurate pricing, reduced risk of nonconforming loans, and improved overall efficiency and user satisfaction.

South State Bank

Carla Zoellner

Vice President Product Development and Production Strategy