Case Study: Securityplus FCU achieves 25% higher monthly loan volumes and 16-day faster closings with ICE Mortgage Technology's Encompass LO Connect

Securityplus FCU Increases Monthly Loan Volumes by 25% and Reduces Time to Close by 16 Days with Encompass LO Connect

Securityplus Federal Credit Union, a Baltimore-based credit union growing its mortgage business, needed to increase loan volumes in a competitive market by enabling loan officers to originate loans and manage pipelines while out of the office. Their process required LOs to be at their desks to take applications, which limited business development and slowed production.

By adopting Encompass LO Connect, LOs can start applications, pull credit, and present scenarios from mobile devices with automatic syncing into Encompass, eliminating manual data entry. Within three months Securityplus saw monthly loan volumes rise ~25% (about 2–3 more units per LO), average time to close fall from 30 to 14 days (−16 days), production time drop 6–8 hours per loan, and revenue-generating activity increase ~50% (out-of-office activity +30%).

Securityplus FCU

Tony Taranto

Lending Manager