Case Study: PRMG, Inc. achieves 83% faster broker loan submissions and 31% shorter origination cycle times with ICE Mortgage Technology's Encompass TPO Connect

PRMG, Inc. reduces broker loan submission times by 83 percent and origination cCycle times by 31 percent with Encompass TPO Connect

PRMG, Inc., a Corona, California–based mortgage lender with 150 locations and roughly $6B in annual loan volume, needed to create a best‑in‑class broker experience. Their legacy broker portal was slow—document conversion made loan submissions take about 30 minutes—so PRMG sought a faster, more efficient digital workflow to keep brokers from going elsewhere.

PRMG implemented Encompass TPO Connect (and broker-specific Encompass Consumer Connect sites), using Secure Scripting, APIs and custom portal features like a disclosure request form and “portal buddy” to streamline submissions and document access. The result: broker submissions dropped from 30 minutes to 5 minutes (an 83% reduction), time to underwriting fell from ~1–2 days to about two hours, underwriter touches per file declined 96% while decisions per day rose 18%, underwriting overtime costs fell by ~$1M annually, wholesale cycle times decreased 31%, and wholesale volume materially increased.

PRMG

Kevin Peranio

Chief Lending Officer