Case Study: Public Health Management Corporation cuts loan delivery time to Wells Fargo by 90% and boosts purchase accuracy 10% with ICE Mortgage Technology’s Encompass Investor Connect

PHMC cuts loan delivery submission upload time to Wells Fargo by 90% with Encompass Investor Connect

Platinum Home Mortgage Corporation (PHMC), a high-touch, high-tech lender based in Rolling Meadows, Illinois, needed a faster, more accurate way to deliver loan packages to Wells Fargo with less manual work. Preparing and uploading files through Wells Fargo’s portal previously required exporting documents and waiting for large uploads, tying up staff and taking about 10 minutes per file.

By piloting Encompass Investor Connect™, PHMC implemented a secure system-to-system workflow that reduced delivery to three clicks and cut prep time from ~10 minutes to ~1 minute per file (about 9 minutes saved per loan). The change enabled batch submissions and nonblocking uploads, increased purchase-without-condition rates by 10%, strengthened the Wells Fargo relationship, sped funding, and improved the borrower experience.

Public Health Management Corporation