Case Study: Peoples National Bank achieves enhanced loan quality and manages locked-loan changes with ICE Mortgage Technology (Encompass)

Peoples National Bank Enhances Loan Quality and Effectively Manages Locked-Loan Changes with Encompass

Peoples National Bank is a family‑owned, nationally chartered community bank headquartered in Colorado Springs with 22 branches and $3.8B in loan volume. As its mortgage operation grew through acquisitions, the bank’s original loan origination system couldn’t keep pace — specifically, the bank needed an efficient, accurate way to track changes that could impact locked‑loan pricing and prevent revenue leakage.

The bank implemented Ellie Mae’s Encompass and built customized screens, a lock‑comparison form and workflows that flag or halt loans when changes exceed set thresholds, plus segmented views for secondary‑market sales. The result: automated lock checks that eliminated previously “unsellable” closed loans, freed a full‑time employee for other work, reduced monthly leakage from over $200,000 to $32,000, improved efficiency and helped earn the bank the 2016 Ellie Mae Hall of Fame Award for Outstanding Achievement in Loan Quality.

Peoples National Bank

Rebecca Wentz

Senior Trader