Case Study: LendPlus Financial boosts efficiency, customer service, and cuts costs with ICE Mortgage Technology's Encompass Product & Pricing Service

New Pricing Solution Enables LendPlus Financial to Increase Efficiency, Improve Customer Service, and Reduce Costs

LendPlus Financial, a California mortgage lender handling about $30–$35M in monthly loan volume, wanted to streamline pricing to support a new real estate division and deliver faster closings (14–21 days). Although Encompass was already in use, the company’s third‑party pricing tool was cumbersome, hard to update, and slowed workflows—prompting the search for a simpler, better‑integrated pricing solution.

By implementing Encompass Product & Pricing Service in under two weeks, LendPlus gained tight Encompass integration, crisper mobile screens, built‑in AllRegs and historical pricing, and the ability to make pricing rule changes in minutes. The result: higher user satisfaction, faster on‑site quoting and loan locks, savings of 3–5 minutes per loan and ~2–2.5 hours/week for the lock desk, and lower monthly costs compared with the prior provider.

LendPlus

Ty DeWale

Senior Vice President, Capital Markets