Case Study: Chemical Bank achieves a 60-day Encompass implementation and improved compliance with ICE Mortgage Technology (Encompass)

Merged Institutions Successfully Implement Encompass in 60 Days

Chemical Bank, formed by the 2016 merger of Chemical Bank and Talmer Bank and Trust, is a Midland, Michigan–based lender with about $17.6 billion in assets and 246 branches. The merger required rapid technology alignment: Chemical needed to replace a legacy loan origination system and roll out Encompass to legacy Chemical staff, training 350+ employees and completing the implementation in just 60 days.

Working with Ellie Mae, the banks ran a pre-launch Health Check to optimize workflows, used dedicated project managers and developers to streamline configurations, and trained staff via screen sharing and a “branch buddies” peer-support program. The go-live was achieved on schedule, the first loan closed in 22 business days, post-launch issues were minimal, and closers’ productivity rose from about 1–2 loans per day to 4–5, while compliance and operational efficiency improved markedly.

Chemical Bank

Marcy Lindhout

Senior Vice President, Director of Mortgage