Case Study: Integrity Home Mortgage Corporation achieves centralized marketing efficiency and strengthened compliance with ICE Mortgage Technology's Encompass CRM

Integrity Home Mortgage Gains a One-stop Marketing Shop with Encompass CRM

Integrity Home Mortgage Corporation, a Winchester, VA lender founded in 2005 and averaging about 1,800 loans annually across 13 offices in VA, WV, MD, PA and DC, was hindered by fragmented marketing systems and inconsistent loan officer tools. To support continued growth and make marketing and compliance manageable, the company needed a single, comprehensive CRM tightly integrated with its loan platform.

By implementing Encompass CRM integrated with Encompass, Integrity centralized its database and marketing, automated milestone campaigns and daily call lists, and enforced compliant workflows. The change saved time, improved efficiency, strengthened recruiting and retention, enabled paperless operations, helped the company pass RESPA-TILA reviews, and increased repeat and targeted outreach.

Integrity Home Mortgage Corporation

Adam Huddleston

President and CEO