Case Study: Inland Northwest Bank achieves improved compliance, visibility and efficiency with ICE Mortgage Technology's Encompass

Inland Northwest Bank Gains Visibility, Compliance Controls and a Scalable Competitive Advantage with Encompass

Inland Northwest Bank, a community bank based in Spokane, WA with about $400 million in assets, faced rapid mortgage growth while relying on a cumbersome, broker self‑hosted system with paper‑based processes, limited visibility and few compliance controls. Audits were difficult, errors were rising, and leadership needed a secure, easy‑to‑use mortgage solution to reduce expense and risk without disrupting customer service.

INB implemented Ellie Mae’s Encompass, a hosted SaaS platform vetted for security and rolled out with targeted training and a clear change‑management plan. The bank gained standardized workflows, stronger compliance controls, complete visibility and reporting, faster turnaround on disclosures, lower error rates and operating costs — delivering greater efficiency and a scalable competitive advantage.

Inland Northwest Bank

Robin Harrison

VP, Compliance Officer