Case Study: Homeowners Financial Group cuts borrower prequalification time by 50% with ICE Mortgage Technology's Encompass LO Connect

Homeowners Financial Group Leverages Encompass LO Connect to Reduce Borrower Prequalification Cycle Time by 50%

Homeowners Financial Group, a Scottsdale-based lender with 125 loan officers and $1.8B in annual loan volume, needed a technology solution to boost loan officer productivity, improve customer service and gain a competitive edge. The firm wanted to untether originators from their desks so they could take applications, order credit and price loans in the field without relying on back-office staff.

They implemented Encompass LO Connect to enable mobile applications, credit pulls, instant product/pricing updates and rate locks, plus real-time notifications from borrower submissions. As a result, prequalification time dropped 50% (from 16 to 8 minutes), top producers grew volumes by as much as 42%, application-to-fund cycle shrank by about one day, and loan officers reported better efficiency, retention and work–life balance.

Homeowner's Financial Group

Brandon Durham

Product Support Manager