Case Study: Happy State Bank achieves 34% faster processing and 38% higher productivity with ICE Mortgage Technology

Happy State Bank Reduced Processing Time by 34% and Increased Productivity by 38% with Encompass

Happy State Bank, a $2.6B Amarillo, Texas institution and 2016 Ellie Mae Hall of Fame award winner, faced the challenge of keeping mortgage turn times from growing after the Know Before You Owe rule introduced a mandatory three‑day wait between disclosures and closings. Leadership aimed to shorten overall loan cycle time while staying compliant and preserving loan quality.

By adopting Ellie Mae’s Encompass and automating workflows with business rules, pipeline views, eFolder controls and field triggers—plus weekly rollout of new functionality and staff training—the bank cut average application‑to‑funding time from 35 to 23 business days (34% faster), increased loans per lender by 38%, reduced lending staff by 34%, and maintained KBYO compliance with improved loan quality.

Happy State Bank

Lonnie Granado

Vice President of Mortgage Operations