Case Study: Gold Star Mortgage Financial Group achieves 30–45 second load-time reductions and optimized Encompass performance with ICE Mortgage Technology

Gold Star Mortgage Optimizes Performance, Reduces Load Times, and Enhances System Admin Knowledge with Annual Encompass Health Check

Gold Star Mortgage Financial Group, an Ann Arbor-based correspondent lender funding $1.3B in loans, is an advanced Encompass user that continually adds customizations to boost efficiency and customer experience. As their customization footprint grew, leaders worried about performance impacts—so their annual Encompass Health Check focused on understanding API and plug‑in usage and planning an effective transition of those customizations into Encompass.

Over a three‑day engagement, an Ellie Mae consultant reviewed settings and workflows, trained admins, and recommended optimizations—identifying business rule errors and consolidating 10 plug‑ins into a single solution. The changes cut application load times by roughly 30–45 seconds, improved overall Encompass performance, deepened administrator expertise, and revealed further opportunities to maximize their technology investment.

Gold Star Mortgage Financial

AJ Franchi

CIO