Case Study: Gold Star Mortgage Financial achieves automated digital lending, mobile loan‑officer productivity, and improved borrower satisfaction with ICE Mortgage Technology

Gold Star Mortgage Leverages Encompass NG Lending Platform APIs to Create Digital Mortgage Offering

Gold Star Mortgage Financial Group, a $1.3B annual-volume lender based in Ann Arbor, set out to build a digital lending platform to improve borrower and referral partner communications, give loan officers mobile access to loan data, and boost productivity by automating time‑consuming manual tasks.

Using Encompass APIs Gold Star developed Connect GS, a mobile-enabled end‑to‑end platform that automates status updates, preapproval delivery, and appraisal data reviews. The platform reduced a 15‑minute prequalification workflow to about 30 seconds, cut underwriting review time by 11 minutes per file, increased loan officer productivity, and significantly improved borrower satisfaction—helping earn the company a 2018 Ellie Mae Hall of Fame finalist nod for Digital Mortgage Excellence.

Gold Star Mortgage Financial

AJ Franchi

CIO