Case Study: George Mason Mortgage cuts loan costs by $2M and reduces turn times by 2½ days with ICE Mortgage Technology's Encompass Consumer Connect

George Mason Mortgage Decreases Loan Costs by $2M, Reduces Turn Times by 2½ Days and Improves the Borrower Experience with Encompass Consumer Connect

George Mason Mortgage, a $3B annual-volume independent lender in the Washington D.C. area, needed a way to offer a 24/7, hybrid digital lending option while preserving its relationship-focused service. An earlier digital pilot didn’t fit their workflows, frustrated staff, and failed to speed processes, so the company set out to create an “Intuitive Lending™” experience that blended self-serve convenience with hands-on support.

They implemented Encompass Consumer Connect, a secure, customizable borrower portal tightly integrated with their Encompass platform, giving loan officers visibility into partially completed applications and ongoing borrower activity. The change drove rapid adoption (15% more online applications in 30 days), improved conversion rates by about 10%, cut loan turn times by roughly 2½ days, and reduced loan costs by more than $2M while enhancing security and the overall borrower experience.

George Mason Mortgage

Andria Lightfoot

Senior Vice President At Information System