Case Study: George Mason Mortgage achieves seamless URLA rollout, better loan quality and faster purchases with ICE Mortgage Technology

George Mason Mortgage and Bank of Hawaii navigated URLA with ease— and share their best practices

George Mason Mortgage (a United Bank subsidiary in Fairfax, VA averaging about 1,500 units per month) and Bank of Hawaii (Honolulu, $1.2B annual loan volume) faced the challenge of preparing systems, revising processes and transitioning users to the redesigned Uniform Residential Loan Application (URLA) amid a global pandemic, remote work and record-high production volumes.

They started early with impact and workflow analyses, engaged SMEs from every role, collaborated with ICE Mortgage Technology and users for iterative design, and ran focused training, communications and support resources. The rollout produced more complete borrower data up front, improved loan quality, increased operational efficiency, faster investor purchases, minimal help-desk disruption and no slowdown in loan production.

George Mason Mortgage

Margie Ambrosio

SVP, Information Systems