Case Study: FirstBank Mortgage achieves 50% reduced overtime and sub‑1‑minute loan delivery with ICE Mortgage Technology's Encompass Investor Connect

FirstBank Mortgage uses Encompass Investor Connect for system to system delivery–saving up to 30 hours per month

FirstBank Mortgage, a division of FirstBank based in Nashville with 26 locations, closes 10,000–14,000 loans annually and sends roughly 900–1,020 investor loan packages a month. Its two-person loan delivery team was spending significant time downloading documents and uploading packages via multiple investor portals, creating overtime and a persistent bottleneck in getting loans submitted.

By implementing Encompass Investor Connect for system-to-system delivery, FirstBank automated submissions directly from Encompass with preset investor requirements, bulk delivery and real-time alerts. For files sent through the platform, delivery time fell from 5–10 minutes to under one minute—saving an estimated 13–30 hours per month (up to 360 hours per year), halving monthly overtime, increasing productivity and daily volumes, and accelerating loan delivery-to-purchase times by 40–72 hours.

FirstBank

Brey Stafford

Secondary Operations Manager