Case Study: First State Bank of St. Charles achieves 200% business growth, sub-30-minute loan booking and 100% servicing data accuracy with ICE Mortgage Technology (Encompass)

First State Bank of St. Charles Goes Paperless, Reduces Risk with Encompass

First State Bank of St. Charles, founded in 1867 and the oldest independent bank in the St. Louis metro area, saw its mortgage division grow rapidly (from 18 to about 150 employees) and business increase over 200% in two years. The bank faced the challenge of scaling operations, staying profitable and competitive, and keeping up with evolving regulations while maintaining efficient, accurate loan processing.

To address this, the bank deployed Ellie Mae’s Encompass SaaS, going paperless and integrating loan origination with servicing, custom forms and automated milestones to streamline workflow. The change cut loan-booking and data-transfer times dramatically (from 30–40 minutes to about 3 minutes), reduced loan-booking to under 30 minutes, achieved 100% servicing data accuracy, doubled volume with the same staff, and improved customer engagement and reporting.

First State Bank of St. Charles

Shawn Overton

Mortgage Information Systems Officer