Case Study: First Community Mortgage cuts loan package delivery from 5 to 2 days with ICE Mortgage Technology's Encompass Investor Connect

First Community Mortgage sells loans three days faster with Encompass Investor Connect

First Community Mortgage, a Murfreesboro, Tennessee lender with 21 locations that averages 150–200 loan packages per month, needed to speed up and improve the accuracy of post-closing loan delivery to investors. Its previous process required manual bundling, downloading, and individual uploads (including additional forms and Fannie Mae 3.2 data), which took about five days per trade and relied on time‑consuming rekeying.

By deploying Encompass Investor Connect, FCM established a secure system-to-system flow that auto-populates investor-required fields and sends up to 50 loans at once with minimal training. The change cut delivery time from five days to two, raised first-pass rates to about 73% (an 8–15% lift), shortened loan delivery-to-purchase by roughly three days, and reduced bundle prep by 30–45 minutes, with seven of 16 investors already onboard.

First Community Mortgage

Tiffany Blaylock

Post Closing Manager