Case Study: First Choice Loan Services achieves improved compliance and faster, more efficient closings with ICE Mortgage Technology’s Encompass

First Choice Loan Services Uses Encompass to Stay Nimble and Compliant

First Choice Loan Services, a $3B New Jersey-based mortgage lender in East Brunswick, needed to tighten compliance controls during a period of heavy regulatory change without slowing down loan production. Their manual, spreadsheet-driven processes and limited LOS configurability created risk for errors and missed deadlines, so the firm set out to implement stronger, automated controls and clear timelines.

They implemented Ellie Mae’s Encompass, configuring it with business rules, HMDA automation, TRID Timelines and the Encompass Compliance Service to enforce policies, trigger notifications and standardize workflows. The result was improved compliance and loan quality, fewer errors and rush requests, better pipeline management and faster application-to-close times (consistently inside 30 days), earning First Choice the 2016 Ellie Mae Hall of Fame Award for Excellence in Compliance Automation.

First Choice Loan Services

Joshua Weinberg

SVP