Case Study: Elevations Credit Union achieves 12-day faster loan processing and 58% improved loan quality with ICE Mortgage Technology

Elevations Credit Union Knocks Processing Speeds and Quality Out of the Park

Elevations Credit Union, a Boulder, Colorado–based lender with roughly $1B in annual mortgage volume, needed to shorten long loan processing times and improve loan quality and compliance. Their incumbent system lacked workflow control and automation, leaving processing averages around 32 days and quality checks driven by tribal knowledge.

They moved to the Encompass Digital Lending Platform, adding insurance integrations, custom borrower, appraisal, and processor screens, a tailored milestone workflow, and the Mavent compliance engine. As a result they cut processing submission-to-approval time from 32 to 20 days, reduced pre-fund quality control findings from 61% to 3% (a 58% improvement), boosted staff productivity, strengthened referral relationships, and earned a 2019 Ellie Mae Hall of Fame award.

Elevations Credit Union

Christie Smith

Vice President Mortgage Operations