Case Study: Dignified Home Loans achieves 15-day reduction in turn-times with ICE Mortgage Technology Insights

Dignified Home Loans propels change using trustworthy data

Dignified Home Loans, headquartered in Westlake, California with branches across CA, NV and AZ, saw refinance turn-times increase as the company rapidly grew. Leadership needed faster, trustworthy benchmarking to identify bottlenecks and improve time-to-close, but their existing data pulls were time-consuming and inefficient.

By adopting Insights (pulling trusted data directly from Encompass), the team moved from hours of manual work to seconds of analysis and began benchmarking performance at national, state and local levels. Within six months turn-times fell from about 65 days to roughly 50–55 days (a ~15‑day decrease), giving Dignified a single source of truth, faster decision-making and greater confidence to stay competitive.

Dignified Home Loans

Alan Wong

SVP of Application Technologies & Analytics at Dignified Home Loans