Case Study: Denali Federal Credit Union achieves up to 80% lower system latency and faster loan origination with ICE Mortgage Technology's Ellie Mae Health Check

Denali Federal Credit Union improves performance with help from Ellie Mae Health Check

Denali Federal Credit Union, a $650M institution in Anchorage serving 71,000 members, faced rising mortgage volume and system latency after three years on Encompass. Leadership sought to determine root causes, ensure a compliant setup without a dedicated compliance officer, and increase staff productivity as they expanded their operations.

Ellie Mae’s Health Check documented Denali’s workflows and identified 124 improvement items, prioritizing compliance fixes and operational changes. Recommendations included consolidating user personas, reducing alerts and business-rule triggers, and simplifying loan intake forms from seven to two. Early results: 42 items addressed so far, loan application time cut from about 75 minutes to 20 minutes, and an expected 60–80% reduction in latency alongside stronger compliance controls and renewed end-user productivity.

Denali Federal Credit Union

Robin Ferguson

Lending System Administrator