Case Study: American Pacific Mortgage achieves real-time insights and faster Encompass performance with ICE Mortgage Technology

American Pacific Mortgage’s Most Powerful Decision-making Tool? Its Data

American Pacific Mortgage (Roseville, CA) is a nationwide lender with 170 branches and roughly $8.2B in annual loan volume. Leaders needed fast, real-time access to Encompass data to manage workflows, operations and costs, but the existing Encompass reporting database was limited—historical data required custom history tables or SDK development, and replications could take hours and strain production performance.

By piloting Encompass Data Connect, APM gained fast, full access to Encompass fields and historical changes without custom development or extra auditing, dramatically reducing replication overhead and DBA workload. Replication times are expected to drop (from about seven to two hours per instance), ETL maintenance hours are reduced (saving ~19 hours/month), Encompass performance improves an estimated 10–15%, and APM now uses real-time dashboards to prioritize underwriting, streamline defect management and support KPIs aimed at cutting operational costs.

American Pacific Mortgage

Michele Buschman

Vice President of Information Systems