Case Study: Alcova Mortgage doubles loan volume and preserves fast TRID‑compliant closings with ICE Mortgage Technology (Encompass)

Alcova Mortgage Doubles Its Loan Volume without Substantially Increasing Staff

Alcova Mortgage, an independent mortgage banker in Roanoke, VA, needed to automate and streamline its loan process to boost efficiency and ensure the new TRID regulation wouldn’t degrade service. Founder Bobby Nicely assembled a business solution team to leverage Encompass and maintain or improve origination-to-close times during the regulatory transition.

By building custom pages, dashboards, automated workflows and business rules in Encompass, Alcova simplified TRID workflows, improved transparency and reduced errors. From 2014–2016 the firm doubled loan volume (≈$300M to $600M) with only a 15% increase in operations staff, cut underwriter turn time from 4 to 2.5 business days, sustained sub-30-day closings (first TRID loan closed in 14 days) and realized meaningful per-loan cost savings.

Alcova Mortgage

Bobby Nicely

Owner