Case Study: Claremont Savings Bank achieves 5% loan growth, $60K+ annual savings and 12-day faster closings with ICE Mortgage Technology

A 5% Loan Increase, $60,000+ in Savings and Accelerated Close Times

Claremont Savings Bank, a community bank in Claremont, New Hampshire originating about $30 million in loans annually, faced an outdated, paper‑based mortgage process that relied on printing, scanning and manual data entry. These manual workflows created bottlenecks, stagnant efficiency and overflowing file rooms, so senior management sought a more agile loan origination system and electronic document management to automate processes, cut costs and boost productivity.

CSB implemented Ellie Mae’s Encompass Digital Lending Platform with Encompass Document Management—providing eSign/eFolder capabilities, automated document capture (including bar-coded fax), centralized file access and built‑in quality control—freeing loan officers to focus on sales. The bank achieved a projected 5% loan volume increase ($129,850/year), $33,584/year in software and supply savings, $28,840/year in labor reductions, a 12‑day faster time to close, and an anticipated 353% ROI (about $386 per loan).

Claremont Savings Bank

Brandy Blackinton

Vice President, Retail Lending Manager