Case Study: MassXess achieves real-time dashboard updates with icCube

Massxess delivers real-time dashboards in 3 seconds with icCube

MassXess, a B2B provider of hosted communication and call center services, sought to embed real-time analytics dashboards directly into its own software. Their challenge was finding a visualization tool that could integrate fully with their in-house systems, scale for over 1000 users, and crucially, update dashboards within 5 seconds of a database change. They initiated an RFI and selected the icCube embedded analytics platform to meet these needs.

The solution from icCube was seamlessly integrated into MassXess's environment, enabling real-time dashboards that update in just 3 seconds. icCube was also enhanced with alerting features, automatically sending dashboard snapshots when thresholds are met. This provided MassXess's clients with high-end, live call center dashboards and gave managers automated supervision, enhancing operational efficiency.

Massxess