Case Study: MassXess achieves real-time (3-second) call-center dashboards and integrated analytics with icCube

Integration with in-house software & real time dashboards

Massxess, a B2B provider of hosted communication and call‑center services, needed to embed analytics and real‑time dashboards into its carrier‑based software to serve 500+ clients. The company ran an RFI to find a solution that would fully integrate with in‑house systems, support client‑level customizations and security, scale to 1,000+ users, offer a customer‑friendly license model, and display database changes in under five seconds — and selected icCube to meet those requirements.

icCube was integrated into Massxess’s platform as a real‑time BI/analytics engine, delivering dashboard updates in about 3 seconds and adding alerting that sends snapshot notifications when thresholds are met. By using icCube, Massxess now offers high‑end, embedded real‑time dashboards with detailed security and scalability, improving supervision and customer reporting in a cost‑effective way while meeting the strict latency and integration requirements.

Massxess

Denise Konings

Chief Executive Officer