Case Study: Hills & Dales achieves integrated, compliant IDD care management with iCareManager

Hills & Dales retires 5 vendors and 600+ spreadsheets with iCareManager

Hills & Dales, an Iowa-based provider for individuals with Intellectual and Developmental Disabilities (IDD), was struggling with fragmented EHR systems that did not communicate with each other. This resulted in manual documentation bottlenecks, a reliance on over 600 spreadsheets for critical operations, and significant compliance risks due to an inability to seamlessly track staff certifications. The organization needed a unified solution to integrate its care workflows and data.

The vendor iCareManager implemented its all-in-one EHR platform to consolidate these systems. The solution from iCareManager replaced multiple vendors and spreadsheets, streamlined documentation, and enforced real-time training compliance. The results included reduced operational complexity, optimized staff resources, and unlocked actionable data insights, giving leadership unprecedented visibility into their operations for proactive decision-making.

Hills & Dales