Case Study: Tchibo modernizes IAM operations with iC Consult and One Identity Manager

Tchibo streamlines IAM for 100+ applications with iC Consult

Tchibo GmbH, a major global retail company with over 10,000 employees, faced the challenge of providing support for the operation, maintenance, and further development of its complex Identity & Access Management (IAM) system built on One Identity Manager. To address this, they partnered with the vendor iC Consult to modernize and expand their IAM capabilities.

iC Consult provided 2nd- and 3rd-level support and maintenance, which delivered significant results for Tchibo. The solution brought high efficiency to daily operations, a tremendous relief for the internal team, and a major acceleration in processes. The support from iC Consult was particularly valuable for the compliance department, which saw its requirements implemented much faster. The partnership also provided ongoing consulting that identified further optimization potential, setting a solid foundation for future IAM development.

Tchibo GmbH