Case Study: Raiffeisen Bank International unifies customer identity federation across 12 subsidiaries with iC Consult and Ping Identity

Raiffeisen Bank International unifies 12 subsidiaries and serves 17 million customers with iC Consult

Raiffeisen Bank International, a leading European banking group, faced the challenge of consolidating the heterogeneous identity landscapes of its twelve subsidiaries to enable secure and efficient digital innovation. The bank partnered with vendor iC Consult to implement a company-wide customer identity and access management (CIAM) solution based on PingFederate and PingDirectory to meet strict security and regulatory requirements.

iC Consult implemented a resilient federation platform that integrated the first two network banks within four months. The solution provided a secure, standardized login for customers, laid a robust foundation for future applications, and significantly reduced costs. The vendor's solution achieved a measurable impact by reducing the projected development cost from an estimated 6 million euros for a decentralized model to just 1.6 million euros for the consolidated solution, saving less than a third of the cost.

Raiffeisen Bank International