Case Study: a leading Spanish hotel group achieves centralized IAM and lower IT complexity with iC Consult and One Identity Manager

Leading Spanish Hotel Group saves 400 hours a month with iC Consult

A leading Spanish hotel group faced challenges with fragmented legacy identity systems, manual user provisioning, and high IT workload as it expanded internationally. To strengthen compliance and reduce complexity, it partnered with iC Consult to implement a centralized Identity and Access Management (IAM) platform built on One Identity Manager.

iC Consult delivered a solution that integrated with SAP HR and BMC Helix ITSM to automate user lifecycle processes and password unification. The results were significant, automating 1,600 manual requests monthly and saving 400 hours of IT effort. This reduced helpdesk traffic, enhanced security and compliance, and provided a scalable identity framework to support the hotel group's global growth.