Case Study: Onward achieves faster policy updates and fewer help desk tickets with iboss Zero Trust SASE

Onward halves help desk tickets with iboss

Onward, a major not-for-profit social housing provider in North West England, faced challenges with its legacy on-premise web filtering solution after shifting to a hybrid workforce. The aging system delivered an inconsistent user experience and took up to 24 hours to push policy updates to remote employees, which slowed productivity and generated frequent IT help desk tickets. After unsuccessful attempts to migrate with their previous vendor, Onward turned to iboss for a modern solution.

By implementing the iboss Zero Trust SASE platform with its Advanced Secure Web Gateway, Onward replaced its outdated hardware with a cloud-native system. The solution provided consistent security and rapid policy updates that take effect in minutes instead of hours. As a result, help desk tickets related to web access were halved, significantly improving user experience and productivity for its hybrid workforce. iboss provided a more cost-effective and scalable solution that allows Onward to futureproof its security.

ONward