Case Study: WPS Health Solutions streamlines healthcare claims processing with ibml intelligent data capture

WPS Health Solutions doubles claims throughput with ibml

WPS Health Solutions, a leading not-for-profit health insurer, faced inefficiencies with its legacy scanning solution that hindered process improvements. The system lacked the necessary intelligence and turnaround time for their high-volume operation, which processes approximately 5 million pages per month. To address this challenge, WPS selected the intelligent data capture solution from ibml, including ImageTrac scanners and associated software.

The ibml solution delivered immediate and significant results. It doubled weekly claims processing from 70,000 to 140,000 while reducing imaging staff by 50%. The implementation eliminated 12,000 hours of manual labor annually, streamlined document retrieval, and slashed the time to process check batches from 30 minutes to just 5 minutes. ibml's technology also enabled substantial cost savings through the reuse of 1 million patch sheets per month and reduced ink cartridge consumption.

WPS Health Solutions