Case Study: WPS Health Solutions achieves higher throughput and 6,000 hours in annual savings with ibml intelligent data capture

WPS Health Solutions - Customer Case Study

WPS Health Solutions, a leading health insurer and claims processor, was struggling with inefficient legacy desktop scanners and manual document-handling tasks across a high-volume claims operation. The company needed a faster, smarter way to process millions of pages each month, improve turnaround times, and reduce the labor involved in scanning, batching, and audit tracking. WPS turned to ibml’s intelligent data capture solution, including ImageTrac scanners and related software.

ibml implemented high-speed scanning, automated batching, barcode-based work tracking, and better document recognition and sorting for WPS Health Solutions. The results were significant: WPS doubled weekly paper claims throughput from 70,000 to 140,000 while cutting imaging staff by 50%, saved 6,000 hours per year by eliminating manual initials and batch counting, reduced check processing from 30 minutes to 5 minutes per batch, and lowered costs by reusing about 1 million patch sheets per month.

WPS Health Solutions

Vince Wittig

Director of Preadjudication Operations and Technology