Case Study: United Bankshares reduces loan document processing costs with ibml image capture and document scanning

United Bankshares, Inc. - Customer Case Study

United Bankshares, Inc. (UBSI), a $12.1 billion regional bank, was challenged by its inefficient, low-speed desktop scanning solution for loan documentation. The old system produced poor image quality, caused frequent jams, and required excessive manual labor for document preparation and slip-sheeting. To address these issues, UBSI sought a new image capture solution and selected a platform from vendor ibml.

The solution implemented by ibml included its ImageTracDS 1085 scanner and SoftTrac Capture Suite software. This platform automated document classification and data extraction, which dramatically improved efficiency. The results for UBSI were significant, including a 15% reduction in staff, an 80% faster image capture cycle, and a major reduction in paper storage needs. The project was self-funding, with an expected payback in under three years.

United Bankshares, Inc.

Steve Stone

Executive Vice President of Operations