Case Study: United Acceptance Inc. achieves faster loan review and major labor savings with ibml

United Acceptance Inc - Customer Case Study

United Acceptance Inc. (UAI), a financial organization serving auto dealerships and finance companies, was struggling to manually review pre-funded loan packages before purchase. Its old scanning and document capture process created a months-long backlog, slow throughput, and heavy labor demands, making it difficult for UAI to answer customer questions or process loan documents quickly. UAI turned to ibml for a scanning and document capture solution to automate its loan review workflow.

ibml implemented its ImageTracDS 1085 scanner and Capture Suite software with Synergetics to automatically classify documents, extract key data, and route batches for verification or processing. The result was major operational improvement: UAI eliminated its backlog within one month, reduced scanning staff from 3–4 FTEs to 1.5 FTEs, and began scanning all loan documents within 24 hours of purchase. ibml also helped UAI remove manual separator-sheet and hand-stamping steps, improve throughput, and start processing about 6.3 million pages from legacy accounts.

United Acceptance Inc

Laeeq Malik

Information Technology Project Manager