Case Study: United Acceptance Inc. eliminates loan processing backlog with ibml scanning and document capture

United Acceptance Inc. clears 3.5-month loan backlog with ibml

United Acceptance Inc. (UAI), a financial organization providing capital and servicing solutions to automobile dealerships, faced a major backlog and operational inefficiencies in its manual loan review process. Their old scanning and document capture solution required burdensome document preparation, was slow, and offered limited workflow visibility. To address these challenges, UAI selected a scanning and document capture solution from ibml, which included the ImageTracDS 1085 scanner and Capture Suite software with Synergetics.

The ibml solution automated document classification and metadata extraction, eliminating the need for most separator sheets and manual tracking. This resulted in the elimination of a three-and-a-half-month backlog within one month, reduced scanning staff requirements from 3-4 FTEs to 1.5 FTE per week, and allowed UAI to scan all new loan documents within 24 hours of purchase. The implementation by ibml provided major labor savings, improved corporate decision-making, and positioned UAI for future growth.

United Acceptance Inc