Case Study: Mid-Tier Bank gains scalable lockbox processing and stronger competitiveness with ibml

Mid-Tier Bank Takes on the Megabanks with ibml Outsourcing Service

Mid-Tier Bank, a fast-growing southeastern commercial bank, needed a better way to handle lockbox processing for its treasury management clients. Its in-house system could only scan checks and coupon-sized remittance documents, required heavy manual work, and lacked the flexibility to support key customer segments; its earlier outsourcing setup also caused client frustration and retention risk. The bank turned to ibml’s outsourcing service to solve these lockbox challenges.

ibml implemented an outsourced lockbox processing solution with broader document capture, online remittance access, archived information, and back-file conversion support. As a result, Mid-Tier Bank expanded to 55 lockbox clients, reduced encoding errors and client complaints, and could implement most wholesale lockbox customers in under 30 days with little staff impact. ibml also helped the bank win new business, strengthen SLAs, and scale its services competitively against larger banks.