Case Study: a major healthcare insurance company reduces imaging costs with ibml shared services scanning

Major Insurance Company - Customer Case Study

A major healthcare insurance company was facing high costs and inefficiencies from its decentralized document scanning operations. It relied on slow, inconsistent multifunction devices across its many field offices, leading to labor-intensive processes and a lack of standardization. To reduce overhead and accelerate transaction turnaround, the company sought to centralize its imaging for claims and new business areas. They partnered with vendor ibml to implement a solution.

The insurer centralized its operations into a shared services center, deploying high-speed ibml ImageTrac scanners and Kofax data extraction software. This solution automated document classification and data capture, allowing the center to process approximately 60 million pages annually. As a result of implementing the ibml system and redesigning processes, the insurer achieved significant annual savings of $4.1 million, with continued reductions in operational costs and improved service levels for its internal clients.